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Maintaining a consistent member experience across a growing health and fitness brand can
prove challenging.
product innovation •
11 Dec 2020
Customer experience software developer, AskNicely, has announced it will host a new virtual
event called the Frontline Experience Summit.
news •
19 Oct 2020
Mystery shopper business Proinsight Research has merged with ReactCX, a customer
experience measurement and market research specialist.
news •
14 Dec 2022
Customer experience management software providers,
The Retention People have rebranded as TRP;
launching their fresh new visual identity across
software, website and brand collateral.
product innovation •
24 Jul 2017
Les Mills United Kingdom (LMUK) chief executive Keith Burnet and customer experience
director Martin Franklin have both been promoted as part of a top level reshuffle.
news •
16 Feb 2015
Les Mills UK has added four new members to its team as it gears up for a busy
couple of months in terms of events and product launches.
news •
03 Nov 2014
Former professional footballer and gym owner Jamie Cartwright has joined MyZone UK as
customer experience manager to support the wearable tech company’s continued growth.
news •
17 Jun 2016
Martin Franklin has been appointed chief operating officer of Les Mills global markets, with
responsibility for leading teams in the UK, Russia, India, the Middle East and Africa.
news •
11 Oct 2017
ukactive’s chief executive Steven Ward has urged fitness industry leaders to unite and
harness their collective potential to ensure the sector continues to thrive and creates a
“healthier, wealthier, happier future for all.”
news •
28 Jun 2017
Alive Leisure is a charitable company, commissioned in 2014, to manage sport and culture
facilities and activities within West Norfolk.
product innovation •
28 Jun 2018
Bannatyne Group has named Karen Wilkinson to the board of Bannatyne Fitness.
news •
15 Jul 2019
Virtuagym’s software and app can assist health clubs in creating a powerful online community among their members
HCM issue 9 2016
Blackburn with Darwen Council has gone live with a single, integrated leisure management solution from Legend Club Management Systems.
product innovation •
13 Mar 2018
Software providers are beginning to cater for the specialist needs of the growing trampoline park sector
HCM issue 2 2017
Fitbox Virtual has announced a new update for its
Fitbox Virtual Scheduler platform.
product innovation •
28 Apr 2017
The Bannatyne Group has added the Weybridge Health Club and Spa in Surrey to its
portfolio for an "undisclosed sum".
news •
16 Jun 2017
The International Health, Racquet and Sportsclub Association (IHRSA) has revealed the names of the
four nominees looking to join its board of directors in 2020.
news •
20 Dec 2019
ANGUSalive, the culture, sport and leisure trust for the
county of Angus, is working with Legend Club
Management Systems to implement a single, integrated
management solution that will enable an enhanced
customer experience and a progressive streamlined
customer journey.
product innovation •
13 Mar 2018
Wellness resource management software provider Book4Time has announced a new partnership
with CardConnect.
product innovation •
01 May 2019
A Sport England Olympic legacy grant will pay for almost one third of the
£500,000 cost to modernise facilities at Green Bank Leisure Centre in
Swadlincote in Derbyshire.
news •
29 Jan 2013
Work experience is more important than academic qualifications, and secondary spend is a growing focus. Mike Hill of Leisure-net Solutions canvasses the views of some of the UK’s leading health and fitness operators
HCM Handbook 2016
The Retention Convention is back for 2016 with a second installment, featuring a bumper
cast of health and fitness speakers who will focus on how to improve customer
experiences.
news •
07 Mar 2016
Greenwich Leisure Limited (GLL) is reviewing its staffing structures and investing in
technology to improve member experience and the efficiency of its business due to continued
economic pressure on customer spend and local authority funding.
news •
06 Jul 2017
10 million users in 14,000 facilities worldwide use Technogym's mywellness cloud to manage
their fitness and wellbeing. We talk to operators who are benefitting from this tech
HCM issue 8 2018
Disability organisation Purple has claimed that health club operators and gyms are losing "millions of
pounds of revenue" every year by "turning their backs on disabled consumers".
news •
16 Sep 2019
Central London’s YMCA Club has selected Legend Club Management
Systems as its new, one-step, single system registration, online booking
and membership management solution.
product innovation •
13 Mar 2018
South Suffolk Leisure Trusts (SSL) has introduced a new personal development programme designed to improve the people skills of its staff.
news •
06 Apr 2009
Fisikal has launched its first self-activating digital business solution, ideal for personal trainers
and studio operators.
product innovation •
16 Oct 2019
myFitApp has launched a new chat function to its streamed fitness content,
making it easier to create workout communities online.
news •
10 Aug 2021
The UK's leisure sector is poised for a year of
heightened activity as the weakness of the pound and
the uncertainty of Brexit prompts Britons to spend
more time and money on UK shores.
product innovation •
10 Jul 2017
Latest News
Active Oxfordshire has received £1.3 million to tackle inactivity and inequality and launch a new ...
Latest News
Barry’s – known for its HIIT workouts combining treadmills and weights – is thought to ...
Latest News
Consultancy and change architects, Miova, have welcomed industry veteran Mark Tweedie on board. Tweedie had ...
Latest News
US private equity fund, Providence Equity Partners, is acquiring a majority stake in VivaGym from ...
Latest News
The Bannatyne Group says it has officially bounced back from the pandemic, with both turnover ...
Latest News
There is speculation that Basic Fit will sell the five Spanish Holmes Place clubs it ...
Latest News
While British adults are the most active they’ve been in a decade, health inequalities remain ...
Latest News
Kerzner International has signed deals to operate two new Siro recovery hotels in Mexico and ...
HCM promotional features
Sponsored
The New Keiser M3i Studio Bike brings ride
data to life to engage and delight members
HCM promotional features
Sponsored
GymNation is pioneering the future of
fitness with software specialist Perfect
Gym providing a scalable tech platform
to power and sustain its growth
HCM promotional features
Sponsored
The partnership between PureGym and Belfast-based
supplier BLK BOX is transforming the gym floor
HCM promotional features
Sponsored
D2F had updated its brand styling to keep pace with
business growth. MD, John Lofting and operations
director, Matt Aynsley, explain the rationale
HCM promotional features
Sponsored
Operators, prepare to revolutionise the way members connect with personal
trainers in your club, with the ground-breaking Brawn platform.
HCM magazine
Basic-Fit – which has been scaling rapidly across Europe –
is considering franchising to ramp up growth further afield
HCM magazine
Fuel the debate about issues across the industry and share your ideas and experiences. We’d love to hear from you.
[email protected]
HCM magazine
HCM People
Dr Jonathan Leary
Founder, Remedy Place“It was as though the whole world woke up at the same time”
HCM magazine
As more people join clubs to support their mental
health, fitness professionals need to be empowered to
take a holistic approach. Kath Hudson shares useful
tools discussed at the ACE summit on mental health
HCM magazine
HCM People
Cristiano Ronaldo
Footballer and entrepreneur“Taking care of your physical and mental health is essential for a fulfilling life”
Current vacancies
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Read the latest issue
Featured supplier news
Complaints about group exercise have become a thing of the past for the Reynolds Group
thanks to its partnership with CoverMe, a digital platform that simplifies group exercise
and PT management for clubs and instructors.
Featured supplier news
As one of the most energy-intensive industries in the UK, leisure facilities face a critical
challenge in balancing net zero goals, funding and increased costs.
Company profiles
Study Active is a UK leading provider of health & fitness qualifications including Gym Instructing ...
Company profiles
WellnessSpace Brands offers industry-leading experiential wellness products, including HydroMassage, CryoLounge+, and RelaxSpace. Each of the ...
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Property & Tenders
Grantham, Leicestershire
Belvoir Castle
Property & Tenders
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10-12 May 2024
China Import & Export Fair Complex, Guangzhou, China
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23-24 May 2024
Large Hall of the Chamber of Commerce (Erbprinzenpalais), Wiesbaden, Germany
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19-19 Sep 2024
The Salil Hotel Riverside - Bangkok, Bangkok 10120, Thailand
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01-04 Oct 2024
REVĪVŌ Wellness Resort Nusa Dua Bali, Kabupaten Badung, Indonesia
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